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Australian Consumer Law (Important Notice)Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This policy is provided in addition to your rights under Australian Consumer Law.
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Non-Returnable Items (Change of Mind)The following items cannot be returned for change of mind: Trading cards and card-related products, including: Single cards Booster packs Sealed boxes Pre-constructed decks Sale items Gift cards Custom or special-order products Personal care products Perishable goods Hazardous or flammable items
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Change of Mind Returns (Non-Card Products Only)We offer a 30-day change-of-mind return policy on non-card products only, starting from the date you receive your item. Important: Due to their sensitive and collectible nature, card-related products are not eligible for change-of-mind returns or exchanges. Eligible Items (Non-card products only) To be eligible for a change-of-mind return: The item must be unused, unworn, and in original condition All tags and original packaging must be intact You must provide proof of purchase
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Card Products Policy (Important)Due to their collectible nature and risk of tampering, all sales of trading cards and card-related products are final for change-of-mind returns. However, this does not affect your rights under Australian Consumer Law. If a card product is: Defective Damaged on arrival Incorrectly supplied Please contact us immediately and we will assess the issue in accordance with ACL.
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Damaged, Faulty, or Incorrect ItemsPlease inspect your order upon receipt. If you believe an item is faulty, damaged, or incorrect: Contact us as soon as possible at chillteam02@gmail.com Provide photos and a description of the issue We will assess the issue and offer a repair, replacement, or refund as required under Australian Consumer Law.
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How to Start a ReturnTo request a return (where eligible), please contact us at: chillteam02@gmail.com
